Oct 25, 2021 Last Updated 5:05 PM, Oct 7, 2021

The Minister of Finance & the Public Service

The Hon. Nigel Clarke, DPhil., MP, is Jamaica's Minister of Finance and the Public Service and is Member of Parliament for St Andrew Northwestern. ...

Financial Secretary

Ms. Darlene Morrison is currently Jamaica’s Financial Secretary. As Financial Secretary, Ms. Morrison is the technical and administrative head of the Ministry of Finance and the Pu...

State Minister in the Ministry of Finance and the Public Service

The Hon. Marsha Smith, MP was born and raised in the parish of Saint Ann. She was educated at Brown’s Town Primary School, Westwood High School, Brown’s Town Community College, the...

Customer Service Standards

We will provide services under the following categories:

Customers Calling the Organization

  • Telephones shall be answered within five (5) rings.
  • Employees answering the telephones shall state the name of the organization/division and identify themselves in a polite and professional manner.
  • Customers making telephone enquiries shall not interface with more than three (3) employees after the operator directs the calls.
  • Customers contacting the organization by telephone shall not be put on hold for longer than sixty (60) seconds.

Customers Visiting the Organisation

  • Customers visiting the location shall be acknowledged and directed to the correct department within five (5) minutes.
  • Customers shall not wait to be attended to for longer than thirty (30) minutes.
  • Customers shall be seen within ten (10) minutes of the agreed time of any pre-arranged appointment.

Written or Electronic Correspondence

  • Letters shall be responded to within ten (10) working days of receipt and a time frame given for the resolution of issues. If the time frame cannot be met, a full explanation shall be sent to the customer.
  • All correspondence via E-mail, Voice-mail and Facsimile shall be acknowledged within two (2) working days.