Sep 25, 2017 Last Updated 12:27 PM, Sep 21, 2017

The Minister of Finance & the Public Service

The Honourable Minister Audley Shaw CD, MP, Minister of Finance and the Public Service. He is a graduate of Northern Illinois University (NIU) with a Bachelor of Arts and Master of...

Minister of State in the Ministry of Finance and the Public Service

The Honourable Rudyard Spencer, CD, MP is Minister of State (Public Service), with the Ministry of Finance and Public Service. Minister Spencer studied Industrial Relations at Medg...

Minister of State in the Ministry of Finance and the Public Service

The Honourable Fayval Williams, MP, is Minister of State in the Ministry of Finance and the Public Service. Minister Williams is a Chartered Financial Analyst (CFA), and holds an M...

Customer Service Standards

We will provide services under the following categories:

Customers Calling the Organization

  • Telephones shall be answered within five (5) rings.
  • Employees answering the telephones shall state the name of the organization/division and identify themselves in a polite and professional manner.
  • Customers making telephone enquiries shall not interface with more than three (3) employees after the operator directs the calls.
  • Customers contacting the organization by telephone shall not be put on hold for longer than sixty (60) seconds.

Customers Visiting the Organisation

  • Customers visiting the location shall be acknowledged and directed to the correct department within five (5) minutes.
  • Customers shall not wait to be attended to for longer than thirty (30) minutes.
  • Customers shall be seen within ten (10) minutes of the agreed time of any pre-arranged appointment.

Written or Electronic Correspondence

  • Letters shall be responded to within ten (10) working days of receipt and a time frame given for the resolution of issues. If the time frame cannot be met, a full explanation shall be sent to the customer.
  • All correspondence via E-mail, Voice-mail and Facsimile shall be acknowledged within two (2) working days.